Get in Touch

We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to share feedback, our team is here to help.

Contact Information

Email: support@problemsolved.shop

Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

Customer Support

For order-related queries, please have your order number ready. We typically respond within 24 hours on business days.

You can also reach us through our social media channels for quick updates and support.

Welcome to Problem Solved

At Problem Solved, we are committed to providing quality products and exceptional service to customers across India. Our mission is to make your shopping experience seamless and satisfying.

Our Story

Founded with a passion for solving everyday problems, we carefully curate products that add value to your life. We believe in quality, affordability, and customer satisfaction.

Why Choose Us?

• Authentic products
• Fast delivery across India
• Secure payment options
• Dedicated customer support

Thank you for choosing Problem Solved. We're here to serve you!

Privacy Policy

At Problem Solved, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect information that you provide when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer support

This may include your name, email address, phone number, shipping address, and payment information.

How We Use Your Information

• Process and fulfill your orders
• Communicate about your orders and account
• Send promotional offers (with your consent)
• Improve our products and services
• Comply with legal obligations

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Payment information is processed through secure payment gateways.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share data with:

• Delivery partners for order fulfillment
• Payment processors for transaction processing
• Service providers who assist our operations

Your Rights

You have the right to access, update, or delete your personal information. Contact us to exercise these rights.

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser.

Contact Us: For privacy-related questions, email us at support@problemsolved.shop

Last Updated: November 2025

Terms & Conditions

Welcome to Problem Solved!

These terms and conditions outline the rules and regulations for the use of our website and services.

Business Information

Legal Name: MOHAMMED FAQRUDDIN

Business Name: Problem Solved

General Terms

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Problem Solved if you do not agree to all of the terms and conditions stated on this page.

License

Unless otherwise stated, MOHAMMED FAQRUDDIN and/or its licensors own the intellectual property rights for all material on Problem Solved. All intellectual property rights are reserved.

Restrictions

You are specifically restricted from all of the following:

• Publishing any website material in any other media without proper attribution
• Selling, sublicensing and/or otherwise commercializing any website material
• Using this website in any way that is or may be damaging to this website
• Using this website contrary to applicable laws and regulations

Your Privacy

Please read our Privacy Policy for information on how we collect, use, and protect your personal data.

Limitation of Liability

In no event shall MOHAMMED FAQRUDDIN, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of this website.

Changes to Terms

MOHAMMED FAQRUDDIN reserves the right to revise these terms and conditions at any time. By using this website, you are expected to review these terms on a regular basis.

If you have any questions about these Terms and Conditions, please contact us.

Return & Refund Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

• Items can be returned within 7 days of delivery
• Products must be unused and in original packaging
• Tags and labels must be intact
• Proof of purchase is required

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including personal care products, intimate wear, and perishable goods.

Return Process

1. Contact our customer support team with your order number
2. Our team will guide you through the return process
3. Pack the item securely in its original packaging
4. Our courier partner will arrange pickup

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be credited to your original payment method.

Exchanges

If you need a different size or color, please contact us to arrange an exchange subject to availability.

Shipping & Delivery Policy

We deliver across India and strive to get your orders to you as quickly as possible.

Delivery Timeline

• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Shipping Charges

Shipping charges are calculated based on your location and order value. Free shipping may be available on orders above a certain amount.

Order Tracking

Once your order is shipped, you'll receive a tracking number via email to monitor your delivery status.

Delivery Partners

We work with trusted courier partners across India to ensure safe and timely delivery of your orders.

Note: Delivery times may vary during festive seasons or due to unforeseen circumstances.